Terms & Conditions

1. Acceptance of Terms

By accessing and using the TurfKonnect platform, you agree to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you and TurfKonnect. If you do not agree with any part of these terms, you must refrain from using our services.

2. Booking & Payments

Our platform facilitates the booking of sports venues. To ensure a premium experience for all users, the following rules apply:

All bookings are subject to availability and confirmation by the venue owner.
Full payment must be made at the time of booking unless specified otherwise.
Prices are dynamic and subject to change based on peak hours and seasonal demand.
You are responsible for providing accurate information during the booking process.

3. Cancellation & Refund Policy

We understand that plans change. Our standard cancellation policy is as follows:

Full Refund: Cancellations made 24 hours or more before the scheduled slot.
50% Refund: Cancellations made between 12 and 24 hours before the slot.
No Refund: Cancellations made less than 12 hours before the scheduled slot.
Refunds will be processed to the original payment method within 5-7 business days.

4. Venue Code of Conduct

To maintain high standards across all venues, users must adhere to the following:

Appropriate sports footwear (e.g., non-marking shoes, turf studs) must be worn.
Smoking, alcohol consumption, and illegal substances are strictly prohibited on the premises.
Users are expected to arrive at least 10 minutes before their scheduled slot.
Any damage to the turf or venue property caused by negligence will be charged to the user.

5. Limitation of Liability

TurfKonnect acts as an intermediary platform. We are not liable for:

Any physical injuries sustained by players during the use of the facilities.
Loss or theft of personal belongings at the venue.
Service disruptions caused by the venue owner or external factors (e.g., weather).

6. Amendments